OMNICHANNEL COMMUNICATION
Intelligently route clients to the right legal representatives with real-time updates and comprehensive metrics
OMNICHANNEL COMMUNICATION
Intelligently route clients to the right legal representatives with real-time updates and comprehensive metrics
Document Ending Page
available 04/28
JD
Lawyer Availability
Online
April 2022
Su
27
3
10
17
24
31
Mo
28
4
11
18
25
1
Tu
29
5
12
19
26
2
We
30
6
13
20
27
3
Th
31
7
14
21
28
4
Fr
1
8
15
22
29
5
Sa
2
9
16
23
30
6
Find the Right Representative
INTELLIGENT CASE ROUTING
Effortlessly route clients to the most appropriate legal represnetative based on their specific needs.
Integrate Microsoft and Google calendar availability
Easily set 'away' status to ensure efficient handling of client queries
Assign cases to legal teams based on case type or timeline
Set specific staff for particular cases or use a round-robin approach for balanced workloads
LAW FIRM
Type your message here..
2/26/2022
No
Yes
Yes
Ezra Austin
Gideon Bot
Gideon Bot
Gideon Bot
Has your bank charged you unfair or illegal overdraft fees?
What is your contact information?
In a few sentences, please describe
Back
Client Intake Form
View all history
Has your bank charged you unfair or illegal overdraft fees?
Yes
Please provide your contact information.
Name: John Doe
Phone: 123-456-7890
Email: JDoe@casecompass.com
In a few sentences, please describe...
Resolve and Resume Timeline
STREAMLINE CASE MANAGEMENT
Client profile can be directly edited by legal staff during chats or call to ensure correct and updated information.
Place clients on appropriate next steps to continue their automated case timeline after interactions
Ensure standardized data collection and adherence to scripts
JD
Comprehensive Metrics
MONITOR CLIENT INTERACTIONS
COMING SOON
Track and analyze all client interactions, including the number and duration of chats and calls per representative while following the client journey from chat to phone.
Monitor the duration of chats and calls
Access call transcripts for quality assurance and case documentations
Analyze missed and answered calls
OMNICHANNEL
COMMUNIATION
Intelligently route clients to the right legal representatives with real-time updates and comprehensive metrics.
REQUEST DEMO
Document Ending Page
available 04/28
JD
Lawyer Availability
Online
April 2022
Su
27
3
10
17
24
31
Mo
28
4
11
18
25
1
Tu
29
5
12
19
26
2
We
30
6
13
20
27
3
Th
31
7
14
21
28
4
Fr
1
8
15
22
29
5
Sa
2
9
16
23
30
6
INTELLIGENT CASE ROUTING
Find the Right Representative
Effortlessly route clients to the most appropriate legal representative based on their specific needs
Integrate Microsoft and Google calendar availability and working hours to find the best match
Easily set 'away' status to ensure efficient handling of client queries
Assign cases to legal teams based on case type or timeline
Set specific staff for particular cases or use a round-robin approach for balanced workloads
STREAMLINE CASE MANAGEMENT
Resolve and Resume Timeline
Client profile can be directly edited by legal staff during chats or call to ensure correct and updated information.
Place clients on appropriate next steps to continue their automated case timeline after interactions
Ensure standardized data collection and adherence to scripts
LAW FIRM
Type your message here..
2/26/2022
No
Yes
Yes
Ezra Austin
Gideon Bot
Gideon Bot
Gideon Bot
Has your bank charged you unfair or illegal overdraft fees?
What is your contact information?
In a few sentences, please describe
Back
Client Intake Form
View all history
Has your bank charged you unfair or illegal overdraft fees?
Yes
Please provide your contact information.
Name: John Doe
Phone: 123-456-7890
Email: JDoe@casecompass.com
In a few sentences, please describe...
JD
Log Out
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Search Transcripts...
MONITOR CLIENT INTERACTIONS
COMING SOON
Comprehensive Metrics
Track and analyze all client interactions, including the number and duration of chats and calls per representative while following the client journey from chat to phone.
Monitor the duration of chats and calls
Access call transcripts for quality assurance and case documentations
Analyze missed and answered calls
